How to Avoid Problems

Top tip: if you’re an M.D. who does procedures on very entitled and rich patients who donate a lot of money to the hospital, it might be a good idea to actually return their phone calls when they contact your service to complain about something.
Having a nurse or PA just tell them to “come to the ER” and then still not be available when I call, is a surefire way to piss off the entitled patients, make them freak out and threaten to sue you even if technically you’ve done nothing wrong. You could’ve headed this off at the pass you dummy.